Privacy Policy: TruSeal Epoxy

Effective Date: 9 Sep 2024

TruSeal Epoxy ("we," "us," or "our"), located in Blythewood, South Carolina, is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and disclose your personal information in connection with providing our epoxy flooring and related services.

1. Information We Collect

We only collect information that is necessary to provide our services, respond to your inquiries, and operate our business.

A. Personal Information You Voluntarily Provide

This is information you directly give to us when you request a quote, schedule a service, communicate with us, or make a payment. This may include:

Contact Information: Name, mailing address (including service location), email address, and phone number.
Service Information: Details about your project, such as floor size, current condition, and color preferences.
Financial Information: Payment details (processed through secure third-party payment processors) and billing address.

B. Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage.

Usage Data: Information about how you use and interact with our website, such as IP address, browser type, operating system, and pages viewed.
Cookies and Tracking Technologies: We may use cookies and similar technologies to collect information about your browsing activities to analyze website traffic, improve our service, and understand user behavior.

2. How We Use Your Information

We use the information we collect for the following business and commercial purposes:

To Provide Services: To schedule appointments, provide estimates, perform the requested epoxy flooring services, and process your payments.
Communication: To respond to your inquiries, send you service updates, confirmations, appointment reminders, and follow-up communications.
Marketing: To send you promotional materials, newsletters, or information about new services, if you have opted-in to receive them.
Operations: To operate, maintain, and improve our business, website, and services.
Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and protect the rights and safety of our customers and business.

3. Sharing Your Personal Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

Service Providers: We may share your information with trusted third-party vendors, consultants, and other service providers who perform services for us or on our behalf, such as payment processing (e.g., Square, PayPal), website hosting, and email delivery. These parties are only granted access to the personal information they need to perform their functions and are contractually obligated to maintain its confidentiality.
Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of TruSeal Epoxy, prevent fraud, or protect the personal safety of users or the public.
Business Transfers: In the event of a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your personal information may be among the assets transferred.

4. Data Security

We implement reasonable technical and organizational measures to protect the personal information we collect and process. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

5. Your Privacy Choices and Rights

You have certain choices regarding the collection and use of your data:

Marketing Communications: You can opt out of receiving marketing and promotional emails from us by following the unsubscribe instructions provided in those emails or by contacting us directly.
Access and Correction: If you would like to review, correct, or update the personal information we have about you, please contact us using the information below.
Cookies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies.

6. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a new "Effective Date" and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

8. Contact Us

If you have questions or comments about this policy, you may contact us at:

TruSeal Epoxy Blythewood, SC

Email: info@trusealepoxy.com

Phone: 803-269-2797